Arbitration for Moving Claims

Arbitration is a dispute resolution process where an impartial third party, called an arbitrator, reviews the evidence and makes a binding decision to resolve the dispute. Think of it like "private" court.

It depends. If your contract or agreement requires arbitration then yes. However, with moving claims specifically, customers can initiate arbitration for claims < $10,000 and it is mandatory for the movers to participate.

The parties involved in the arbitration typically share the cost of arbitration, including fees charged by the arbitration service provider and the arbitrator.

The arbitrator is an impartial third party appointed to hear and decide the dispute. With Gogo, they are a qualified professional with expertise in the relevant field.

The Carmack Amendment is a federal law in the United States that establishes liability rules and regulations for motor carriers and movers in INTERSTATE cases of loss, damage, or delay during the transportation of goods.

The Carmack Amendment is the sole and exclusive remedy for interstate cases of loss and damage. It also preempts state law claims and imposes a lot of limitations on liability.

In arbitration, both parties present their case and submit evidence to the arbitrator. The arbitrator reviews the evidence, considers applicable laws and regulations, and then renders a decision, known as an arbitration award, which is binding on the parties involved. The process at Gogo is conducted entirely through written submissions.

Our policy is to set an arbitration hearing by submission no earlier than 30 days from receiving a Request for Arbitration. A final award is issued on that day and will be sent to the parties within 2 days. Generally, a decision will be made within 6 weeks from initiating arbitration.

Generally, arbitration decisions are binding and final, with limited grounds for appeal. It is important to review the terms of the arbitration agreement or applicable laws to understand the options for challenging or appealing an arbitration decision.